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Customer Service

  • Shipping & Delivery

    To make sure our goods can reach our clients as soon as possible. We use express shipment(Fedex DHL TNT UPS, etc) to our clients which is about 4-6 days. We have shipping caculator online to most of the destination over the world which can make sure you can enjoy a fast and convenient online order service.

    Of course, you can always contact us if you have any query about the shipping or any requirement for shipping method. Our team will check and provide you the best shipping solutions.

  • Privacy & Security

    EV Components Store understands your need to keep your personal information private and safe. We use the information you give us for our own reference to better understand you, the customer. We will not rent or sell your name, address, email or any other personal information to any third party company or organization. EV Components Store uses the information you send us to successfully complete your order. We may also use your information to keep you informed about new products, sales, and other exciting BI updates. We know you are concerned about protecting your personal information online. Here at EV Components Store we have taken extra measures to keep the information that you share with us private. We use Secure Sockets Layer (SSL) technology to safely process all your payment information.

  • Returns & Replacements

    EV Components strives to provide our customers with the highest quality merchandise and an excellent shopping experience. If you are not completely satisfied with your item, you may return it, for a refund, exchange, or store credit. Returned items must be unused, in their original condition and their original packaging. Simply call us within 14 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 10 business days. Upon receipt of your approved return, EV Components will either issue a refund for the purchase price of your item(s) to the Paypal or credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by us; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage. If you return an item after the 10 business day window, without a RA#, and/or EV Components suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.

  • Ordering

    You can directly select items you need at EV Components Store. These items will be put in Shopping Cart. Then you can simply follow up instructions in Shopping Cart and place your order. Our staff will handle your order once we receive it.

  • Payment

    EV Components accepts Paypal, Bank Transfer, Visa, MasterCard, American Express, Discover. Payment online by credit, debit, check card or Paypal: The payment amount is authorized and held by your financial institution at the time you place your order. Your account is actually charged when your order ships. EV Components takes your security concerns seriously, which is why we use Secure Sockets Layer (SSL) technology to safely encrypt all of your private information when placing an order. For added shopping confidence, EV Components is tested and certified daily to pass the “McAfee Secure” Security Scan.

  • Viewing Orders Status

    You can simply log in EV Components Store by the email account which you use it to place your order. We will update the order status online which you can check by login your account. And you can also directly find out real-time status by click our online chating or email us. Our Staff will provide you latest status soon.

  • Quotation For Bulk Order

    EV Components is a company who serve clients over the world in EV industry. You may be interested to get special prices when you are planning to make a bulk purchase for your business. Please feel free to contact us whenever you have any demand. Our team are always ready to serve you.